To design a System for Smarter Health Communication
TIMELINE
February 2025 ( 6 weeks)
MY Role
Conducted UX research through survey and secondary sources, analyzed the data. Based on that I ideated and designed the UI, documented the entire process in a detailed research report
Team
Individual ( Personal project )
A communication and document sharing app that captures and connects every step of your healthcare journey
Search
You
Family
Removed community feature
After discussions with old age homes and clinics, I learned that existing systems already track daily checkups and community records. This showed that management involvement isn’t necessary. The primary user should be the patient communicating with doctors and caregivers.
All health communication in one place
Making sure that caregivers stay in the loop
Reducing manual effort of sorting medical records
Get instant access to key health data
Feature
A quick-access health card that summarizes patient’s critical medical information which comes handy during emergencies. It’s easily accessible via lock screen.
Delayed or difficult access to critical medical information during emergencies .
PROBLEM
Feature
Real-time notification that keeps caregivers informed about the medical status, appointments, treatments, and follow-ups of their family members or dependents.
Caregivers miss timely updates, causing confusion and poorly co-ordinated care.
PROBLEM
Fragmented communication between doctors, patients, and caregivers
o
o
o
9:41 AM
"Riya’s check-up is scheduled for today at 5:30 PM with Dr. Kapoor. Tap here to review her symptoms."
o
o
o
9:41 AM
"Dad’s consultation with Dr. Mehta is complete. Summary and new prescription available in the health channel."
Feature
why?
How is it solving the problem
Creating a community dashboard for organizations like clinics, schools , old age homes where all the health data can be viewed collectively.
Creating a community dashboard for organizations like clinics, schools , old age homes where all the health data can be viewed collectively.
PROBLEM
Feature
Automatically uploads and intelligently organizes all medical documents. Users can upload via camera, email, or share directly from other apps. The system auto-tags the records based on type, date, doctor, treatment.
Caregivers miss timely updates, causing confusion and poorly co-ordinated care.
PROBLEM
Feature
A dedicated health channel brings together the doctor, patient, caregiver(s), and any specialists involved in the treatment—all in one place for seamless coordination.
Chat channel for family members
Chat channel for doctors, specialist, caregivers
Colour coded channels for easy access
Involvement of all stakeholders
Easy access to documents
Reduces patient communication burden
Prevents missed updates
Patients still have the control of what to share and to whom
Auto upload and smart sorting documents
Securely stores all records in one place
Easy to search
Baba’s vitals
Oxygen Saturation
70%
Body Temperature
98.6°F
Heart rate
70
bpm
Blood
Glucose levels
95
mg/dL
Blood Pressure
120/80mmHg
Heamoglobin
13 g/dl
Low- needs monitoring
medil
p
o
o
o
A shared space for collaborative care
The Roadblocks I Didn’t See Coming
While catering to multiple stakeholders, I got pulled into complex loopholes and tried solving too many problems at once. This taught me the importance of narrowing the scope early, prioritizing critical pain points and focusing on one core challenge to create a more impactful solution.
To design a System for Smarter Health Communication
TIMELINE
February 2025 ( 6 weeks)
MY Role
Conducted UX research through survey and secondary sources, analyzed the data. Based on that I ideated and designed the UI, documented the entire process in a detailed research report
Team
Individual ( Personal project )
A communication and document sharing app that captures and connects every step of your healthcare journey
The aim is..
To design a unified and inclusive healthcare management system that bridges communication gaps and consolidates fragmented medical records—ensuring patients, doctors, and caregivers can collaborate seamlessly, make informed decisions, and improve the overall quality of care.
Then I started categorizing data...
Unmet needs
Unmet needs
A centralized, accessible medical history
Integrates into existing workflows without needing a complete EHR switch.
System support for Ayurveda, homeopathy to provide holistic health tracking.
Elderly and Low-Literacy Friendly Design
Quick access to critical health records in emergencies
Ability for distant family members to stay informed and updated about their loved ones’ health.
A way to share real-time updates and treatment changes between doctors, patients, and caregivers.
Wireframe
version 1
version 2
Chat Channel
Chat channels now include smart actions moved to a separate tab, keeping text messages as the main focus.
Changed hierarchy
The colors lacked sufficient contrast, and semantic color usage was inconsistent.
Changed colour contrasts and spacing
Iterations
Removed community feature
After discussions with old age homes and clinics, I learned that existing systems already track daily checkups and community records. This showed that management involvement isn’t necessary. The primary user should be the patient communicating with doctors and caregivers.
All health communication in one place
Making sure that caregivers stay in the loop
Reducing manual effort of sorting medical records
Get instant access to key health data
Feature
Real-time notification that keeps caregivers informed about the medical status, appointments, treatments, and follow-ups of their family members or dependents.
Caregivers miss timely updates, causing confusion and poorly co-ordinated care.
PROBLEM
Fragmented communication between doctors, patients, and caregivers
o
o
o
9:41 AM
"Riya’s check-up is scheduled for today at 5:30 PM with Dr. Kapoor. Tap here to review her symptoms."
o
o
o
9:41 AM
"Riya’s check-up is scheduled for today at 5:30 PM with Dr. Kapoor. Tap here to review her symptoms."
o
o
o
9:41 AM
"Dad’s consultation with Dr. Mehta is complete. Summary and new prescription available in the health channel."
o
o
o
9:41 AM
"Dad’s consultation with Dr. Mehta is complete. Summary and new prescription available in the health channel."
Feature
why?
How is it solving the problem
Creating a community dashboard for organizations like clinics, schools , old age homes where all the health data can be viewed collectively.
Creating a community dashboard for organizations like clinics, schools , old age homes where all the health data can be viewed collectively.
PROBLEM
Feature
Automatically uploads and intelligently organizes all medical documents. Users can upload via camera, email, or share directly from other apps. The system auto-tags the records based on type, date, doctor, treatment.
Caregivers miss timely updates, causing confusion and poorly co-ordinated care.
PROBLEM
Feature
A dedicated health channel brings together the doctor, patient, caregiver(s), and any specialists involved in the treatment—all in one place for seamless coordination.
Chat channel for family members
Chat channel for doctors, specialist, caregivers
Colour coded channels for easy access
Involvement of all stakeholders
Easy access to documents
Reduces patient communication burden
Prevents missed updates
Patients still have the control of what to share and to whom
Auto upload and smart sorting documents
Securely stores all records in one place
Easy to search
Feature
A quick-access health card that summarizes patient’s critical medical information which comes handy during emergencies. It’s easily accessible via lock screen.
Delayed or difficult access to critical medical information during emergencies especially for elderly living alone.
PROBLEM
medil
p
o
o
o
A shared space for collaborative care
The Roadblocks I Didn’t See Coming
While catering to multiple stakeholders, I got pulled into complex loopholes and tried solving too many problems at once. This taught me the importance of narrowing the scope early, prioritizing critical pain points and focusing on one core challenge to create a more impactful solution.
Removed community feature
After discussions with old age homes and clinics, I learned that existing systems already track daily checkups and community records. This showed that management involvement isn’t necessary. The primary user should be the patient communicating with doctors and caregivers.
All health communication in one place
Making sure that caregivers stay in the loop
Reducing manual effort of sorting medical records
Get instant access to key health data
Feature
Fragmented communication between doctors, patients, and caregivers
Real-time notification that keeps caregivers informed about the medical status, appointments, treatments, and follow-ups of their family members or dependents.
o
o
o
9:41 AM
"Riya’s check-up is scheduled for today at 5:30 PM with Dr. Kapoor. Tap here to review her symptoms."
o
o
o
9:41 AM
"Riya’s check-up is scheduled for today at 5:30 PM with Dr. Kapoor. Tap here to review her symptoms."
o
o
o
9:41 AM
"Dad’s consultation with Dr. Mehta is complete. Summary and new prescription available in the health channel."
o
o
o
9:41 AM
"Dad’s consultation with Dr. Mehta is complete. Summary and new prescription available in the health channel."
Feature
why?
How is it solving the problem
Creating a community dashboard for organizations like clinics, schools , old age homes where all the health data can be viewed collectively.
Creating a community dashboard for organizations like clinics, schools , old age homes where all the health data can be viewed collectively.
PROBLEM
Caregivers miss timely updates, causing confusion and poorly co-ordinated care.
PROBLEM
Feature
Automatically uploads and intelligently organizes all medical documents. Users can upload via camera, email, or share directly from other apps. The system auto-tags the records based on type, date, doctor, treatment.
Caregivers miss timely updates, causing confusion and poorly co-ordinated care.
PROBLEM
Feature
A dedicated health channel brings together the doctor, patient, caregiver(s), and any specialists involved in the treatment—all in one place for seamless coordination.
Chat channel for family members
Chat channel for doctors, specialist, caregivers
Colour coded channels for easy access
Involvement of all stakeholders
Easy access to documents
Reduces patient communication burden
Prevents missed updates
Patients still have the control of what to share and to whom
Auto upload and smart sorting documents
Securely stores all records in one place
Easy to search
Feature
A quick-access health card that summarizes patient’s critical medical information which comes handy during emergencies. It’s easily accessible via lock screen.
Delayed or difficult access to critical medical information during emergencies especially for elderly living alone.
PROBLEM
To design a System for Smarter Health Communication
TIMELINE
February 2025 ( 6 weeks)
MY Role
Conducted UX research through survey and secondary sources, analyzed the data. Based on that I ideated and designed the UI, documented the entire process in a detailed research report
Team
Individual ( Personal project )
A communication and document sharing app that captures and connects every step of your healthcare journey
The aim is..
To design a unified and inclusive healthcare management system that bridges communication gaps and consolidates fragmented medical records—ensuring patients, doctors, and caregivers can collaborate seamlessly, make informed decisions, and improve the overall quality of care.
Then I started categorizing data...
Unmet needs
Unmet needs
A centralized, accessible medical history
Integrates into existing workflows without needing a complete EHR switch.
System support for Ayurveda, homeopathy to provide holistic health tracking.
Elderly and Low-Literacy Friendly Design
Quick access to critical health records in emergencies
Ability for distant family members to stay informed and updated about their loved ones’ health.
A way to share real-time updates and treatment changes between doctors, patients, and caregivers.
Wireframe
version 1
version 2
Chat Channel
Chat channels now include smart actions moved to a separate tab, keeping text messages as the main focus.
Changed hierarchy
The colors lacked sufficient contrast, and semantic color usage was inconsistent.
Changed colour contrasts and spacing
Iterations
medil
p
o
o
o
A shared space for collaborative care
medil
p
o
o
o
A shared space for collaborative care
To design a System for Smarter Health Communication
TIMELINE
February 2025 ( 6 weeks)
MY Role
Conducted UX research through survey and secondary sources, analyzed the data. Based on that I ideated and designed the UI, documented the entire process in a detailed research report
Team
Individual ( Personal project )
A communication and document sharing app that captures and connects every step of your healthcare journey
The aim is..
To design a unified and inclusive healthcare management system that bridges communication gaps and consolidates fragmented medical records—ensuring patients, doctors, and caregivers can collaborate seamlessly, make informed decisions, and improve the overall quality of care.
Then I started categorizing data...
Unmet needs
Unmet needs
A centralized, accessible medical history
Integrates into existing workflows without needing a complete EHR switch.
System support for Ayurveda, homeopathy to provide holistic health tracking.
Elderly and Low-Literacy Friendly Design
Quick access to critical health records in emergencies
Ability for distant family members to stay informed and updated about their loved ones’ health.
A way to share real-time updates and treatment changes between doctors, patients, and caregivers.
Wireframe
version 1
version 2
Chat Channel
Chat channels now include smart actions moved to a separate tab, keeping text messages as the main focus.
Changed hierarchy
The colors lacked sufficient contrast, and semantic color usage was inconsistent.
Changed colour contrasts and spacing
Iterations
Removed community feature
After discussions with old age homes and clinics, I learned that existing systems already track daily checkups and community records. This showed that management involvement isn’t necessary. The primary user should be the patient communicating with doctors and caregivers.
All health communication in one place
Making sure that caregivers stay in the loop
Reducing manual effort of sorting medical records
Get instant access to key health data
Feature
Fragmented communication between doctors, patients, and caregivers
Real-time notification that keeps caregivers informed about the medical status, appointments, treatments, and follow-ups of their family members or dependents.
o
o
o
9:41 AM
"Riya’s check-up is scheduled for today at 5:30 PM with Dr. Kapoor. Tap here to review her symptoms."
o
o
o
9:41 AM
"Riya’s check-up is scheduled for today at 5:30 PM with Dr. Kapoor. Tap here to review her symptoms."
o
o
o
9:41 AM
"Dad’s consultation with Dr. Mehta is complete. Summary and new prescription available in the health channel."
o
o
o
9:41 AM
"Dad’s consultation with Dr. Mehta is complete. Summary and new prescription available in the health channel."
Feature
why?
How is it solving the problem
Creating a community dashboard for organizations like clinics, schools , old age homes where all the health data can be viewed collectively.
Creating a community dashboard for organizations like clinics, schools , old age homes where all the health data can be viewed collectively.
PROBLEM
Caregivers miss timely updates, causing confusion and poorly co-ordinated care.
PROBLEM
Feature
Automatically uploads and intelligently organizes all medical documents. Users can upload via camera, email, or share directly from other apps. The system auto-tags the records based on type, date, doctor, treatment.
Caregivers miss timely updates, causing confusion and poorly co-ordinated care.
PROBLEM
Feature
A dedicated health channel brings together the doctor, patient, caregiver(s), and any specialists involved in the treatment—all in one place for seamless coordination.
Chat channel for family members
Chat channel for doctors, specialist, caregivers
Colour coded channels for easy access
Involvement of all stakeholders
Easy access to documents
Reduces patient communication burden
Prevents missed updates
Patients still have the control of what to share and to whom
Auto upload and smart sorting documents
Securely stores all records in one place
Easy to search
Feature
A quick-access health card that summarizes patient’s critical medical information which comes handy during emergencies. It’s easily accessible via lock screen.
Delayed or difficult access to critical medical information during emergencies especially for elderly living alone.
PROBLEM
The Roadblocks I Didn’t See Coming
While catering to multiple stakeholders, I got pulled into complex loopholes and tried solving too many problems at once. This taught me the importance of narrowing the scope early, prioritizing critical pain points and focusing on one core challenge to create a more impactful solution.
The aim is..
To design a unified and inclusive healthcare management system that bridges communication gaps and consolidates fragmented medical records—ensuring patients, doctors, and caregivers can collaborate seamlessly, make informed decisions, and improve the overall quality of care.
Then I started categorizing data...
Wireframe
version 1
version 2
Chat Channel
Chat channels now include smart actions moved to a separate tab, keeping text messages as the main focus.
Changed hierarchy
The colors lacked sufficient contrast, and semantic color usage was inconsistent.
Changed colour contrasts and spacing
Iterations
The Roadblocks I Didn’t See Coming
While catering to multiple stakeholders, I got pulled into complex loopholes and tried solving too many problems at once. This taught me the importance of narrowing the scope early, prioritizing critical pain points and focusing on one core challenge to create a more impactful solution.